INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
  • At Argamood, we strive to ensure that the product you receive closely aligns with the images showcased on our website.
  • However, please note that as each piece is meticulously crafted by hand, there may be slight variations in color, pattern, or texture.
  • These variations are a testament to the authenticity and uniqueness of handmade artisanal products.
  • We take great care to accurately represent our products through high-quality images and detailed descriptions.
  • If you have specific inquiries about a particular product's details or would like additional images before making a purchase, feel free to reach out to our dedicated customer support team.
  • Your satisfaction and confidence in our craftsmanship are our top priorities.
Where can I view my sales receipt?

To view your sales receipt, follow these steps: 1. Login to Your Account: Visit our website and log in to your account using your registered email address and password. 2. Access Order History: Navigate to your account dashboard, usually accessible by clicking on your profile icon or your account name. Look for an option like "Order History," "My Orders," or a similar title. 3. Locate the Specific Order: In the order history section, locate the order for which you wish to view the receipt. Orders are typically listed chronologically, with the most recent orders appearing first. 4. View Receipt: Click on the specific order to view more details. Look for an option to view or download the sales receipt associated with that order. The receipt should display the order summary, including itemized pricing, taxes, and total amount. If you encounter any difficulties in accessing your sales receipt or have additional questions, please don't hesitate to contact our customer support team for assistance. We're here to help you with any inquiries you may have regarding your purchases.

How can I return an item?

RETURN POLICY: How to Initiate a Return We understand that sometimes you may need to return an item. To initiate a return, please follow these steps: 1.Review Our Return Policy: Familiarize yourself with our return policy to ensure your item is eligible for a return. Pay attention to the time frame within which returns are accepted and any specific conditions. 2. Contact Customer Support: Reach out to our dedicated customer support team to notify them of your intention to return the item. You can do this by emailing us at contact@argamood.com  3. Provide Order Details: When contacting us, please provide your order number, the item(s) you wish to return, and the reason for the return. This information helps us process your request efficiently. 4. Receive Return Instructions: Our customer support team will guide you on the return process, including how to package the item, where to send it, and any additional instructions. 5. Ship the Item: Prepare the item for return as per the provided instructions and ship it to the designated address. Ensure that the item is securely packaged to prevent any damage during transit. 6. Confirm Receipt: Once we receive the returned item and verify its condition, we will process the return according to our policy. This may include issuing a refund, providing store credit, or exchanging the item. If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer support team. We are here to assist you throughout the return process and ensure a smooth experience.

Will you restock items indicated as “out of stock?”

Thank you for your interest in our products. We understand the importance of having the items you desire in stock. Here's how we handle restocking of items that are currently marked as "out of stock": 1. Regular Inventory Assessment: We routinely assess our inventory to identify items that are in high demand and need restocking. 2. Supplier Communication: We maintain open communication with our suppliers to coordinate restocking efforts and ensure a steady supply of popular items. 3. Priority Restocking: Items that are frequently requested or are popular among our customers are prioritized for restocking to meet demand. 4. Timely Restocking: We aim to restock items as quickly as possible to minimize any inconvenience to our customers. The restocking time frame may vary based on the availability from our suppliers and shipping logistics. 5. Notification of Restock: Once a product is restocked, we update our website to reflect the availability of the item. You can check our website or subscribe to notifications to be alerted when a particular item is back in stock. We appreciate your patience and understanding as we work to restock items to meet your needs. If you have a specific item in mind that you would like to inquire about or receive updates on its restocking, please feel free to contact our customer support team. We're here to assist you and provide information on item availability and restocking schedules.

Where can I ship my order?

SHIPPING INFORMATION: Where We Ship Your Orders We are delighted to provide shipping services to our valued customers. Here's an overview of where we can ship your orders: **Domestic Shipping:** We offer shipping within our home country. We strive to deliver your orders in a timely and efficient manner to addresses across the country. **International Shipping:** For our international customers, we extend our shipping services to various countries around the world. We aim to reach you wherever you are, bringing our products to your doorstep. **Specific Shipping Destinations:** To determine if we can ship to your specific location, please proceed with placing your order and enter your shipping address during checkout. Our system will automatically validate whether we can deliver to your area. If you have any questions regarding shipping to a particular location or need assistance with placing an order and specifying the shipping address, please contact our customer support team. We are here to assist you in ensuring a smooth shipping experience and timely delivery of your order

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