At the heart of our mission lies an unwavering commitment to ensure the absolute satisfaction of each and every one of our cherished customers.
In the event that any product you receive is deemed defective or has sustained damage during its journey to your doorstep, we extend to you a resolute promise a 100% money-back guarantee.
Returns Policy:
Our return policy stands strong for a duration of 60 days from the moment your purchase graces your address. Regrettably, if this period elapses, we, with a heavy heart, cannot extend the privilege of a refund or exchange.
To qualify for a return, the item in question must maintain the pristine condition in which you initially received it, and it should remain ensconced in its original packaging. Furthermore, to expedite this process, we kindly request that you furnish us with an email receipt or other tangible proof of purchase.
Refunds (if applicable):
Upon receipt and meticulous inspection of your returned item, we will send you an email, apprising you of its arrival and the subsequent evaluation. We shall also extend the courtesy of informing you whether your refund has been approved or if, regrettably, we find it necessary to decline your request.
Upon approval, your refund shall be processed, and the credited amount will be seamlessly reinstated to your credit card or the original method of payment employed during your purchase.
Late or Missing Refunds (if applicable):
The official posting of your refund may necessitate a measure of time. If you’ve not received your refund within 2 weeks, please contact us at Contact@argamood.com
Exchanges (if applicable):
We entertain requests for exchanges exclusively within the 60-day timeframe, and solely for items arriving in a state of defect or damage. Should the need to exchange an item for an identical replacement arise, kindly dispatch an email to us at contact@brassna.com.
Shipping:
To initiate the return of your product, we kindly request you to contact us at Contact@argamood.com. A return address shall be promptly provided upon your request.
It is vital to note that the responsibility for covering the shipping costs associated with the return lies with you. This includes not only the expenses entailed in shipping items to our esteemed customers but also the costs incurred in facilitating returns. Regrettably, shipping costs, both for outbound shipping and returns, remain non-refundable.
The duration it takes for your exchanged product to find its way back to your embrace may vary, contingent upon your geographical location.
We strongly recommend considering the utilization of a traceable shipping service or acquiring shipping insurance for added peace of mind. As we cannot provide a guarantee of receipt for your returned item, these precautions are prudent.
We invite you to reach out to us at Contact@argamood.com at any juncture to discuss matters pertaining to returns. Your contentment remains our utmost priority, and we are steadfast in our commitment to providing exceptional service.